Returns & Refunds

15 Day Returns

Adhuna prides itself on its Hassle-Free 15-Day Guarantee and its commitment to customer satisfaction. We will always do everything in our power to ensure your satisfaction! Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. Please see below and feel free to contact us via chat, email or phone with any questions!

THE MAIN THING YOU NEED TO KNOW: At Adhuna, we offer a 100% satisfaction guarantee at the time of delivery; if you notice any shipping damages/defects with an item at the time of delivery, you may refuse it and the delivery team will take it back for an exchange or refund with no restocking fee! After that point, you still have a full 15 days from the date of delivery to report & return it! 

THE NITTY GRITTY: All merchandise delivered by Adhuna should be inspected upon receipt prior to signing for the delivery; any damaged items will be repaired or replaced ASAP. Please note: Aside from cases of damage, if you refuse all or part of an order, you will still be responsible for any and all return shipping costs associated with your order, even if you didn't initially pay any delivery charges at Adhuna; if you refuse or return all or part of an order, the appropriate corresponding return shipping fees will then be deducted from your refund along with 40% restocking fee which will be calculated from the total order value. Original packaging must be kept if a return is to be authorized in an event of damage/defect with the items delivered; this is to ensure safe transport back to Adhuna's facility. If you have any questions about the return shipping charges of your order, please don't hesitate to ask!

Once the delivery team leaves, it is the customer's responsibility to ship the items back using a service of their choosing, drop them off, or pay the appropriate corresponding handling fee to have our delivery service pick it up. For customers who have chosen the White Glove Delivery upgrade for Rs.2000, please note that this does not represent the entire cost of delivery- although free to our customers on a promotional basis, the cost of delivery is actually much greater than Rs.2000 so, in cases of return shipping charges, the return shipping charge is likely to exceed Rs.2000 for most large items.

LET'S BE HONEST: Returns are no fun and can be costly for everyone involved... except all of the shipping companies, of course - they make out like bandits! If you're within our return policy terms, we'll absolutely accept a return of any item that arrived with damages/defects. Rest assured, we'll do everything in our power to make sure that you are treated with fairness and dignity in the unlikely event.

If you would like to return or exchange all or part of your order, you must first contact us via chat, email or phone for authorization and instructions, as credit may not be issued for unauthorized returns. 

IMPORTANT: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.

PLEASE NOTE: Additionally, if Adhuna management deems any situation to be that of return policy abuse, service may be refused at the discretion of the company. If an order is determined to be fraudulent, service may be refused at the discretion of the company as well.

Cancellations

We know you're going to love our furniture and home decor so please don't cancel anything! But, if for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact us via chat, email or phone.

Generally, we cannot cancel an order once it has left our warehouse or distribution centre. Additionally, if the item(s) ordered require assembly and have already been assembled, we cannot cancel that part of an order. Therefore, the sooner you contact us via chat, email or phone, the better. For orders involving made-to-order construction (i.e. fabric selection on a sofa), you may be required to take delivery of your order if not cancelled within 24 hours of placement. Any orders involving alteration or full customisation (i.e. off-menu fabric options or frame adjustments) may not be eligible for cancellation as they are generally considered Final Sale. Please let us know if you have any questions and we'd be happy to shed some more light!

Changes to custom made-to-order pieces

All changes to custom-made-to-order upholstery pieces need to be made within 24 hours of purchase. No changes or cancellations may be requested after 24 hours as the piece has likely begun the initial stages of production. Fabric is a great example- one of the first steps of custom upholstery is to cut the fabric to reserve it for the order so fabric changes can only be made within the initial 24-hour grace period.